![]() ![]() Medical information is sometimes required urgently, but the OAIC states that non-urgent requests should not exceed 30 calendar days. How long do I have to comply with the request for access? If you elect to refuse access on the basis of one the 10 exceptions, you should consult the Guide to health privacy – or contact your MDO – for advice on how to communicate this to the patient. Giving access would have an unreasonable impact on the privacy of other individuals.You reasonably believe that giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety.The OAIC provides 10 grounds on which access may be withheld, but below are the two most commonly seen exceptions in a healthcare setting: Chapter four of the OAIC’s Guide to health privacy states: ‘Patients have a right to access information you hold about them, unless an exception applies’. The Office of the Australian Information Commissioner (OAIC) makes it clear that patients are generally entitled to access their personal health information. We (or MDA National’s Medico-legal Advisory team) receive a surprising number of queries from doctors and practice staff asking whether patients are entitled to access their personal health information. The OAIC states: ‘Patients have a right to access information you hold about them, unless an exception applies’. SPONSORED CONTENT: Medico-legal adviser Nerissa Ferrie examines a common issue in general practice.
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